PRISTINE E TELE SERVICES PRIVATE LIMITED

The evolving technologies are reshaping the business landscape. However, one thing that remains unchanged is the dependency of a business on its clients and the need to provide pleasant and efficient customer service. Call centres are in the midst of providing a satisfying customer experience for any business. Pristine E Tele Services Private Limited is an international call Centre located in Kandivali Mumbai, Maharashtra, the financial hub of India, offering unique solutions ranging from inbound programs, customer care services, telemarketing and order processing for various products. Their approach and values of always putting people first and working alongside the freshest and newest technologies with an unstoppable passion for being better every day make Pristine E Tele Services a trusted partner for all call centre and fulfilment needs of a business.

The team of professionals at Pristine are industry experts, having worked with a variety of clients and dealing with multiple challenges. Understanding the complexity of doing business in an environment where the competition is just a click or phone call away, Pristine e Tele Services has the skills, processes, technologies and, most importantly, the people in place to uniquely meet the expectations of today’s demanding customer.

Parvez Nasir Khan Director

-Mr Parvez Nasir Khan

Mission And Vision Of Pristine E Tele Services

Pristine, with a mission “to add value to its client’s business by providing cost-effective - premium quality customer management services and be the preferred vendor for offshored, outsourced BPO services.” is focusing on installing global culture and philosophies into the operations of Pristine e Tele Services.

The team at Pristine e Tele Services believe that ‘small is better’ and ensures they deliver what the clients expect from them. With the mantra of “Pristine e Tele Services people become your people”, the team at Pristine provide dedicated services for all the business needs of their clients, with a friendly and enthusiastic environment. Their actions represent the best business services in the most seamless way possible to instil confidence among their clients.

Key Services Offered By Pristine

Pristine E Tele Services Private Limited offers a full range of call centre services with their expertise in

• Inbound and Outbound Sales

• Lead Generation

• Up-Sell Programs,

• Cross-Sell Programs

• Customer Care Services,

• RPO

Meet The Man Behind It All

Mr Parvez Nasir Khan, the Director of Pristine e Teleservices, is a veteran with 20 years of experience in sales, team building, and business development with strong business acumen that has helped shape the company into becoming a telemarketing specialist catering to US businesses. He took over the company in 2002 and rechristened it Pristine E Teleservices Pvt Ltd in 2021. An entrepreneur who built an entire organisation with people’s welfare at heart, he asserts, “Our most important assets are our people.” He believes when employees are happy, they will take care of clients, in turn, taking care of your business.

The next-generation call centre provides inbound and outbound voice support, back-office solutions, and service management. The strategy at Pristine e Tele Services revolves around a relentless commitment to providing superior services using world-class technology with majorly investing in people and technology. During their foray into the call centre business, Pristine e Tele Services has acquired substantial experience and expertise in B2B campaigns, especially selling ISP products. Mr Parvez explains, “We have got the right expertise because of our experience in terms of man hours given. We have dialled 400000 man hours, with 120 seats over a period of 22 months for the B2B campaign of selling ISP products. We have also provided inbound customer care services. Our resume boasts of over 250000 sales & retentions for sales campaigns.”

The team at Pristine is experienced in running various B2B and B2C, Inbound as well as Outbound processes in the US, UK, Australia and Canada, such as SEO, Website, Membership Programs, Mortgage, Telecom, Household Surveys, Diabetes Supplies, Health Supplements, Energy & Gas, Merchant Services through lead generation and sales, Surveys, Hot Transfers, IVR and Credit Card Pulling.

IMPROVING CUSTOMER ACQUISITION, RETENTION AND REPETITION RATES

For any business to be successful, customer acquisition, retention and repetition are highly crucial. Businesses make the mistake of focusing more on customer acquisition which involves gaining new customers but not on customer retention. Developing better relationships with your existing customer and providing better services to them increases customer loyalty and repetition. By providing the best in class call centre services, the 250+ member team at Pristine e Tele Services aims to increase customer acquisition, retention and repetition rates of businesses.

Differentiators For Pristine E Tele Services

Businesses today are embracing companies that offer customer experiences that best meet their needs. The English-speaking talent pool with a superior education in Mumbai combined with technology allows Pristine to offer competitive pricing. Talking about their processes at Pristine e Tele Services, Mr Parvez says, “we get that differentiating ourselves from the competition is critical for our success, and you will see this exemplified through our interactions with our team. The fact that we spend a lot of time perfecting our business processes to increase productivity and quality of our service is our differentiator.”

Pristine E Tele Services During The Pandemic

The major challenge Pristine e Tele Services went through during the Pandemic was to remain operational and profitable in the work-from-home scenario. Transitioning to a work-from-home environment was not smooth sailing, but they managed to remain afloat with technology in place. Mr Parvez says, “It is essential for a leader to be aware of the needs of the employees and meet them during vulnerable times.” The Pandemic made remote operations a possibility, and companies now can hire from anywhere in the world.

Future Outlook

In the near future, Pristine E Tele Services plans to have a global presence by starting new offices overseas within the next year. Expanding their operation to multiple locations in India and abroad and growing both in the International and Domestic BPO sector as the goal, the team at Pristine are currently onboarding new programs to reach that goal.

Ayush Kothari Founder

Edgar Degas has well-asserted,

Crafting Premium Wooden Furniture With Legacy And Commitment

Art and handicraft are two distinct forms of creativity that have been integrated for centuries, resulting in beautiful and meaningful works of art. The integration of art and handicraft is a powerful way to express oneself and create something that is not only aesthetically pleasing but also intellectually stimulating.

Indeed, art has a unique ability to leave a lasting legacy, both for the artist who creates it and for future generations who appreciate it. Throughout history, art has served as a powerful way to communicate ideas, emotions, and experiences across time and cultures. For artists, their artwork can be a lasting legacy that reflects their creativity, talent, and unique perspective. Having that said, let’s introduce our today’s star of the show, Woodshala, a leading manufacturer and seller of premium woodwork headquartered in Rajasthan.

Business Connect is renowned in the arena of Publication for its impeccable monthly editions. And here again, we are back with our exclusive read of the month, comprising the untold stories of various ventures scattered in the business world with a mission to refresh their respective realms. In this context, our editorial team had an interesting and joyful virtual session with the leadership panel of Woodshala. The Founder of the company, Mr. Ayush Kothari, shared numerous lesser-known facts about the company and also shed some light on his overall entrepreneurial journey so far. His passion and dedication to his venture highly inspired us and made us feature him to share his valuable nuggets with the world. We truly hope and desire that this fascinating read will add some extra value to the lives of our global readership panel and will surely encourage them to break the barriers and chase their dreams. So without any further ado, let’s dive straight into the read!

Company Preface

When it comes to furniture, there’s something special about wood. Its warmth, texture, and natural beauty make it a favorite among homeowners and designers alike. And when it comes to premium wooden furniture, one company stands out above the rest: Woodshala.

Woodshala is a company that is dedicated to crafting high-quality wooden furniture that is both functional and beautiful. From dining tables and bookshelves to beds and dressers, their range of products is impressive. But what really sets them apart is their commitment to legacy, premium quality, best price, and after-sales services.

Woodshala’s legacy is rooted in traditional woodworking techniques, passed down through generations of skilled artisans. Each piece of furniture is crafted with care and attention to detail, ensuring that it will last for years to come. Their premium quality is evident in the materials they use, which are sourced from sustainable forests and carefully selected for their beauty and durability. Despite their premium quality, Woodshala’s prices are surprisingly affordable. They believe that everyone deserves to own beautiful and functional furniture, and they work hard to keep their prices competitive. And with their excellent after-sales services, including free shipping and installation, they ensure that every customer is completely satisfied with their purchase.

Stand In The Arena

One of Woodshala’s standout products is the Folding Compact Book Stand. This versatile and stylish piece is perfect for any home library or study. Its folding design allows it to be easily stored when not in use, and its adjustable height and angle make it perfect for reading, writing, or working on a laptop.

The company truly understands the beauty and value of wood. Their legacy of traditional craftsmanship, commitment to premium quality, affordability, and excellent after-sales services make them a top choice for anyone in the market for wooden furniture. And with products like the Folding Compact Book Stand, they continue to innovate and delight customers with their unique and functional designs.

Parting Words

Before signing off, the visionary shared a few words of wisdom for the young minds out there initiating their journey in the entrepreneurship world by quoting,

“Consistency and hard work are essential qualities for success in entrepreneurship. Building and growing a business requires a sustained effort over time, and success is rarely achieved overnight. By consistently showing up, putting in the effort, and continually refining their strategies, entrepreneurs can increase their chances of success. In addition, hard work is necessary to overcome challenges, setbacks, and failures that are inevitable in the entrepreneurial journey. While there are no guarantees in entrepreneurship, the combination of consistency and hard work can create a strong foundation for building a successful and fulfilling business.”